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We're closer than you think

Department of Human Services Agents

Agents are organisations in your community that have been trained to help you to access Medicare, Centrelink and Child Support 

services. Agent services in your community are provided by:

Mansfield Adult Continuing Education (M.A.C.E)

145 High Street, Mansfield

Opening times:   Monday 10am - 4pm  & Tuesday to Friday 9am - 4pm  .


  • have an internet enabled computer and will help customers access digital services
  • provide a Medicare phone claiming service and reply paid envelopes to forward receipts to support
  • claims
  • have free telephone, fax and photocopy facilities
  • can copy and certify identity confirmation documents so that original documents do
  • not have to be sent in the mail to support claims
  • provide face to face assistance, guidance and referrals and access to information
  • brochures and forms.

Agents are not departmental staff and cannot:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Banking Transfers, Basics Cards, Medicare Cards or Health Care Cards.
Services online and on the phone

At you can access a range of government services online and link 
your online accounts using one log-on and one password.

To download the Express Plus mobile apps or for further information visit

136 240 - phone self-service is a convenient way to do Centrelink business.

133 276 (13 EARN) - report your income, Activity Test/participation requirements 
and changes to your circumstances.

There are more than 350 Agents in rural, regional and remote areas of Australia. 
We're closer than you think.

For further information and for locations of Agents visit

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